The field service, performing frontline tasks for customers, gains more significance in the competitive landscape since a top quality service delivered at the right time is a decisive factor for long-term customer satisfaction.

However, with an increasing customer demand for better and personalized service while businesses asking for better productivity, the dilemma for enterprises having mobile workforce, is becoming very challenging since overtime and recruitment may not be the solution to meet cost-effectively customer expectations.

Therefore organisations equip field service with mobile equipment. For field representatives directly at the “point of service“, it is indeed critical to be constantly supplied with the most current customers’ information and profit from am optimal schedule.

Moment® provides field services with a mobile service infrastructure and allows back office coordinators to plan, schedule, assign, and track work of field Workers with a web-based planning and tracking interface.

Key Moment features