ParkingHQ

ParkingHQ Suite – ECommerce business becomes efficiently possible

ParkingHQ Suite is the most comprehensive, vendor-independent end-to-end eCommerce and back-office solution for parking operators on the market.

At ILOGS, we have come a long way in understanding the real needs of parking operators when it comes to eCommerce: first, easy-to-use smartphone apps and websites, with clearly presented parking information and user functions. Second, a number of innovative eCommerce applications such as PreBooking, long-term parking or multi-function cards, complemented by secure online and mobile payment methods. And third, a number of efficiency-enhancing back-office modules, combined in a single, web-based administration portal. To make the picture complete, we’ve built in our field-proven expertise in business process management and workflow. ParkingHQ is the only solution on the market that allows business processes to be customized to each parking operator based on best-practice processes.

Modules

Business

Operations

App & Web

— Parking just a mouse klick or a finger tap away —

Bring every single one of your parking spaces to your smartphone app or your internet – website. Thanks to ilogs, the location information of the parking objects (geo-coordinates, logos, graphics, services, opening times, prices) are instantly available online.

In addition, users of your app or website will always get the current occupancy status of your parking garages displayed dynamically. (The availability of additional eCommerce functions such as PreBooking or long-term parking depends on which other modules are licensed and configured for your ParkingHQ© Suite instance). And you don’t need to manage yourApp and website separately.

All relevant data only needs to be maintained and updated in one place, ParkingHQ© automatically displays it optimized for app or website. And if you already run your own parking app, we can integrate content very easily.

Native Smartphone Apps
App Store Management
Car Finder
Push Messaging
Real time car park occupancy information

Info material

Marketing & Loyalty

— Targeted campaigns for satisfied and loyal customers —

In the past, most parking products were sold through the anonymous entry and ticketing of a customer. Today, it is possible for your marketing manager to launch campaigns to incentivize online and mobile customer acquisition.

Furthermore, it is now possible to launch targeted and tailored communication campaigns in well-defined areas. Thanks to ilogs and ParkingHQ©, the new marketing module offers you the possibility to create accurate and comprehensive customer profiles and behavioral patterns with flexible marketing attributes.

With ParkingHQ© it is possible to implement special target group oriented promotions in shopping malls, reward systems for loyal customers and coupon campaigns in newspapers. Of course, you can seamlessly integrate external marketing and CRM tools with the ParkingHQ© module. Start with your marketing module today and increase your profit!

Fully integrated into the ParkingHQ© Business Suite
Central administration and configuration with the ParkingHQ© Backoffice Portal
Configuration of dynamic marketing profiles and attributes
Creation of target groups
Import/export of customer profiles from external marketing/CRM/loyalty programs

Info material

Prebooking

— Digitization – intelligent and contemporary —

Reserving a parking space and additional products in advance is pure convenience – whether at the airport, at the train station or at events. Your parking customers simply use your website or smartphone app to secure a parking space in advance – at attractive conditions and specifying the desired entry medium.

Thanks to ilogs, you can now offer this valuable service to your private parking customers as well as your corporate customers and partners such as tour operators.

ParkingHQ© PreBooking is easy to integrate into existing websites, smartphone apps or partner portals. The integrated online and mobile payment functions guarantee you the highest flexibility as well as conditions optimally adapted to your needs.

B2C Modul: Smartphone, Tablet, Browser
B2B module: Designed for business partners with optimized booking processes
Multitenant, Multilingual
Cash flow optimization
Flexible product configuration, up- and cross-selling

Info material

Control Center

— The control center, the call center and your customer service in a new dimension —

Customer service has become a big differentiator in the parking industry – because honestly – a parking lot is a parking lot. On the other hand, when something goes wrong and the customer gets impatient, you need to get all the details at a glance.

You need the right tools at hand to provide a perfect customer service. Thanks to ilogs, the ParkingHQ© Control Center application provides all the information you need to manage parking professionally: Call center employees are up to date on parking and customer information while answering inquiries.

Employees benefit from automated, customized workflows to ensure the best quality of service. If satisfied customers in your parking lot are important to you, there is only ParkingHQ© as an ideal and tailor-made solution to ensure best service quality.

Dynamic application for the entire area of call center and service organization
Mobile field service module with monitoring and control capability.
Comprehensive end-to-end reporting, KPIs and dashboards
Ergonomically designed browser application, Highest performance, Scalable server architecture
Integration of business applications (pre-booking, long-term parking, frequent parking)

Info material

Contract Parker

— Digital frequent parking made simple and efficient —

Long-term parking products offer maximum convenience. And this for those of your parking customers who frequently park in your parking garages over a longer period of time. In the past, it was quite inconvenient to purchase such a product; moreover, managing the long-term parking contracts,
In addition, managing the long-term parking contracts, producing and sending the cards, and invoicing was a labor-intensive and costly process. Thanks to ilogs, it is now easy to book long-term parking products online.

For internal processing in the back office, administrative processes and especially invoicing can be optimized, automated and at the same time made more flexible. A real advantage and efficiency gain that you as a parking garage operator will appreciate. And of course – so will the (newly acquired) frequent parkers among your customers.

Online sales channel for private and corporate customers
Backoffice Administration
Multitenant, Multilingual
Flexible administration of products and tariffs
Automated invoice runs

Info material

Dashboards & Reporting

— Report from all relevant data quickly and easily —

Well-founded reporting on all relevant data of your business as a parking lot operator is a real competitive advantage. Until now, you had to laboriously combine the individual reports of your parking handling systems, your administration and accounting systems or your call center manually to get an overall view.

Thanks to ilogs, the ParkingHQ Reporting Server now provides you with all the relevant reports and statistics in a single web portal. Finally, all business figures are united in a single place, easy to access and, most importantly, comparable across different data sources and systems. For example, you can compare workloads in your stores with corresponding sales and call center frequency (business intelligence).

In addition, the interfaces to data sources as well as the reports themselves are easily adaptable to your individual reporting requirements. The most important standard reports for parking management are included in the scope of delivery.

Use more than 25 different reports for reporting purposes
Access the reporting portal via secure login from any browser or mobile device
Integrated data interfaces to parking and intercom systems
Analysis of figures on an annual, monthly, daily or hourly basis
Integration of business applications (pre-booking, long-term parking, frequent parking)

Info material

Frequent Parker

Pure digitization for your customers and business partners Parking is best when it can be combined with additional offers. Your customers use a smart tag, an RFID card (e.g. Mifare) or a mobile QR code as a personal identification medium to park.

How convenient would it be to use this medium to consume other products and services? For example, several hospitals in Germany offer the service of using this medium to make cashless payments in the canteen.

With the ilogs solution, your customers can conveniently load money onto their pre-paid card via the Internet, at the automatic pay station or at the canteen checkout, or have their consumption invoiced on a monthly basis (pay-per-use). This creates completely new opportunities for you as an operator to market partner offers – which ultimately leads to more sales and more loyal, satisfied customers.

Customizable Frequent Parker Program: Prepaid or Pay-per-Use Models
Web-based point-of-sales application
City cards, regional tourism cards, or other RFID Ids
Personalized card
Customer portal

Info material

ParkingHQ

ParkingHQ Suite – ECommerce business becomes efficiently possible

Modules

Business

Operations

App & Web

— Parking just a mouse klick or a finger tap away —

Marketing & Loyalty

— Targeted campaigns for satisfied and loyal customers —

Prebooking

— Digitization – intelligent and contemporary —

Control Center

— The control center, the call center and your customer service in a new dimension —

Contract Parker

— Digital frequent parking made simple and efficient —

Dashboards & Reporting

— Report from all relevant data quickly and easily —

Frequent Parker

— PARKINGHQ© FREQUENT PARKER —

Demo

CONTACT

ABOUT US